I joined Miller through their IT Apprenticeship in 2009. Unlike some of my apprenticeship classmates I was given responsibility from the start. Few of the others were getting proper exposure to their IT team and wider business, whereas I was busy balancing my new IT support duties with my IT studies. An incredibly fulfilling combination! 

Opportunities to progress 

It didn’t take me long to get into my groove, applying my learning on a daily basis and doing a job I loved. Within a year I’d progressed from being a Junior Support Analyst to a Support Analyst. 

Two years later I was promoted to IT Support Manager, leading the IT Support team, and since then my role has expanded further. As well as overseeing the IT ServiceDesk, I’m also responsible for the operational management of IT services, which includes ensuring service quality and identifying opportunities for improvement.

Whenever I begin to feel remotely comfortable in my role, there’s a new project or challenge for me to embrace.

Embracing challenges 

I love the constant supply of new challenges here at Miller. Whenever I begin to feel remotely comfortable in my role, there’s a new project or challenge for me to embrace, testing and developing me further.

Miller has invested heavily in my training and professional development, covering technical IT skills, people management, and, more recently, IT service management. This is something I really value and I’m lucky enough to now be involved in supporting the training needs of my own very talented team.

Advice to others

The advice I would give to young people starting their careers or a role here at Miller? Never stop thinking about what you want to learn and how you want your career to develop. Also, when opportunities arise, or even begin to emerge, be bold and grab them with both hands.