Miller Insurance has a new vacancy as a Team leader within our group operations business unit in binder management. The purpose of this role is to To manage a technical team to ensure prompt, accurate and effective processing support is provided to clients and business unit. You will also be managing a small team of Binding authority technicians, mentoring them and aiding them in delivering the best service to the wider business.
Role Responsibilities
• Assist in setting, monitoring and maintaining the operating and performance standards of the team• Overall responsibility for ensuring all risks and payments are processed on time
• Manage and support the team with the processing and administrative workload produced by the placing and account handling teams
• Accurate and timely production of insurance documents including slips, EOC’s and invoices
• Liaise with accounting department to ensure timely processing, credit control and resolution of queries
• Work alongside IT to maintain systems and implement new systems and upgrades as appropriate
• Perform quality control checks on all documentation
• Manage the performance of direct reports ensuring staff have clear objectives, regular PDRs and receive feedback on performance
• Provide leadership, management, and motivation of direct reports; develop the skills, competencies and knowledge of direct reports
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market
Qualifications
• CII qualifications, or ongoing progress towards these, is desirable
• GCSE grade C or above in English and Maths
• Minimum of 3 A level passes (or equivalent)
Knowledge
• Strong analytical skills
• Strong knowledge of binding process
Experience
• Experience working in a technical binder processing role essential
• Experience with the use of Lloyd’s market tools including Atlas, DCOM and Crystal
Benefits
On top of a competitive salary we offer a fantastic benefits package including:
• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 27 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave
** Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.