Miller appealed to me due to its longstanding reputation across the London market, with particular emphasis on specialty and coverholder business. I also knew a number of people who worked at Miller, and was therefore aware of a people-led culture and emphasis on client service.
I had previously worked as a Chartered Accountant in both External and Internal Audit teams, and had been employed by a large insurance broker, providing assurance services primarily across its international, UK specialty and reinsurance operations.
The opportunity to further develop and build out the Risk and Assurance function within a growing Lloyd's broker really appealed to me. My first role in Internal Audit also fitted well with my work-life balance, being London-based role with some international travel.
After working within the Internal Audit function, I was afforded the opportunity to move into my current role in Strategy and Operations. I work alongside the Chief Executive and Group Executive teams to provide support and strategic guidance, including shaping new initiatives, undertaking research and investigations, leading strategic projects (such as our Brexit response), and liaising both externally and across the business in order to achieve strategic objectives.
At Miller I have always been encouraged to share my independent views.
Seeing an idea explored, developed and come into fruition is the aspect of my role which I find the most enjoyable. The "One Team" Miller value and collaborative culture has ensured that with even the most difficult timelines it has been possible to rise to the challenges posed by a disrupted marketplace.
Miller is a broker with CII (Chartered Insurance Institute) chartered status, and professional development is important to us. During my time here, I have completed the CII London Market qualification (LM1 and LM2) which provides a good grounding to understand the Lloyd's and London Insurance market. I have also undertaken study relating to project Management (PRINCE2) and recently achieved Fellowship (FCA) accreditation with the ICAEW.
Whilst Miller is a broker with roots in tradition (over 110 years in the London Market), the culture is progressive. During my time here, I’ve seen a significant shift towards a forward looking culture which is keen to modernise.
The D&I committee – of which I am a member – has put in place a number of measures to support colleagues of underrepresented or minority groups. Miller also has 3 core diversity alliances (Gender, Culture and Pride) and the work of these alliances has helped to provide the necessary spaces to facilitate conversation and further nurture a developing inclusive culture at Miller. I have participated in both the Gender and Pride alliances and have seen the benefit of the work that they do in terms of the facilitation of safe spaces, policy development, training and events in order to remove barriers and encourage authenticity in the workplace.
I have personally benefitted from a generous maternity package (9 months paid), return to work maternity coaching, and the Accelerate program, which seeks to empower individuals for career progression. As a parent of three children aged six and under, Miller’s flexible working arrangements have been valuable.
Miller is at an exciting moment in its history due to the new partnership with GIC and Cinven, and is now poised to take advantage of many growth opportunities both in the UK and internationally. If you are considering applying for a job at Miller, I would say ‘go for it!’
People who work at Miller tend to stay at Miller, and there is a reason for that.