Role Responsibilities:

• Assist in setting, monitoring and maintaining the operating and performance standards of the technician team
• Identify opportunities for improvement in process to drive positive client outcomes
• Overall responsibility for ensuring all risks and submissions  are processed on time by the team
• Manage and support the team with the processing and administrative workload produced by the Client Broking and Management  teams 
• Accurate and timely production of insurance documents including slips, EOC’s and invoices
• Liaise with accounting department to ensure timely processing, credit control and resolution of queries
• Work alongside IT to maintain systems and implement new systems and upgrades as appropriate
• Perform quality control checks on all documentation
• Provide training  when required to ensure adherance to operating standards and processes
• Manage the performance of direct reports ensuring staff have clear objectives, regular PDRs and receive feedback on performance
• Responsible for leading, managing, motivating and developing the skills, competencies and knowledge of direct reports
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.  
• Promote Miller brand and values to enhance Miller’s reputation in the market

Benefits:

On top of a competitive salary we offer a fantastic benefits package including:
• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave
** Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.