The insured's structure has a variety of complex risks, incorporating transit and human traffic. These exposures were further complicated by considerable construction and maintenance work being undertaken during the current policy period.

Three new layers of capacity were added, led by the London market, with bespoke coverage and competitive pricing.

The casualty insurance market is becoming more selective, with a large number of insurers reducing capacity and increasing rates.

Developing tailored coverage and providing excellent service levels was key to Miller securing this account, and winning other recent placements.