This award marks another standout year for Miller, which saw the business embracing growth, adapting to change, bolstering client services and delivering an impressive financial performance in 2023. This acknowledgement highlights Miller’s persistent drive towards innovation and excellence within the insurance industry.  

The Broker of the Year award, presented by the Insurance Insider, is highly sought after in the insurance sector. To secure this award, companies need to show consistent growth, successful incorporation of transformative strategies, and significant improvements in client service and retention. Miller’s was able to effectively evidence its commitment to this criteria, showcasing its dedication to progress and excellence. Miller’s innovative use of AI was also referenced , demonstrating the company’s inventive and forward-thinking approach to innovation.

At the event, CEO James Hands accepted the award on behalf of Miller, acknowledging the collective efforts of the Miller team. He said, "This accolade is dedicated to the entire Miller team. It is a wonderful acknowledgement of our collective ability to innovate and collaborate, always maintaining a sharp focus on delivering exceptional client service. It is an honour to receive this recognition for the second consecutive year, and I extend my congratulations to the other recipients of awards tonight."

Miller’s win serves as proof of its ongoing dedication to innovation, client service, and fostering a positive corporate culture.